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voidreeno

Ruggiero D

@voidreeno

UIUX

Italy
English, Italian
About me
I'm always passionate about networking and softwares. Lately i'm focusing my efforts into refactoring platforms/websites. Beginner (for now) but ready to prove my worth!... Read more

Skills

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voidreeno
Ruggiero D
Offline • 
Average response time: 1 hour

See my services

Full Stack Web Applications
I will refactor and modernize your web application
From$80 / projectMore details

Portfolio

Work experience

Technical Support & Systemist Administrator

company • Full-time

Jan 2020 - Dec 2024 • 4 yrs 11 mos

IT Support: Hardware troubleshooting, network configuration, software/hardware deployment, system maintenance Autonomous Management: Handled both on-site and remote interventions with no structured escalation support; resolved complex technical issues and managed client expectations independently Multi-level Problem Solving: Hardware, software, and network issue resolution in collaboration with senior levels Customer Relationship Management: Direct client management, emergency resolution, independent handling of priority conflicts End-to-End Resolution: Problem analysis and resolution in heterogeneous technical environments based on specific business requirements SMB Operational Management: Full ownership of the technology lifecycle in small/medium business contexts: from network architecture to hardware repair to user training