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vr1_esp

Bruno E

@vr1_esp

Help Desk Specialist

Uruguay
Spanish, English
About me
I am a passionate problem-solver focused on efficiency and customer satisfaction. Currently serving as a Help Desk Specialist at Tata Consultancy Services, I have extensive experience as a Backup Supervisor, QA Analyst, and Knowledge Base Manager. I aim to deliver timely resolutions while optimizing existing processes to improve team performance.... Read more

Skills

v
vr1_esp
Bruno E
Offline • 
Average response time: 1 hour

See my services

Website Content
I will localize english to rioplatense spanish argentina uruguay
From$15 / projectMore details
Technical Writing
I will write a help desk knowledge base from your tickets
From$40 / projectMore details

Work experience

Tata_Consultancy Services

SME for Customer Service

Tata Consultancy Services • Full-time

Aug 2018 - Present • 8 yrs 1 mo

Serving as a Subject Matter Expert (SME) for Customer Service and Technical CSR. Responsibilities include acting as a Service Desk SME, Backup Supervisor, and Knowledge Base Manager. Additionally performs roles as a QA Analyst and Trainer to ensure high-quality service delivery and process optimization.

Alorica

Phone Operator

Alorica • Full-time

Aug 2014 - Mar 2017 • 2 yrs 7 mos

Served as a Customer Service Representative (CSR) for a health insurance company based in the USA. Managed insurance claims, explained policy benefits, and processed premium payments while maintaining high service standards.