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wako_japan_115

Wako Okamura

@wako_japan_115

Native Japanese Virtual Assistant, Customer Support and Communication

Japan
Japanese, English
About me
Hello! I'm Wako, a customer-focused professional with international living, working, and travel experience. I hold a degree in History and have lived in both the US and the Philippines, gaining experience in multicultural and English-speaking environments. My background includes customer service, hospitality, tourism, and cross-cultural communication. As a native Japanese speaker with strong English communication skills, I enjoy helping people through reliable, professional, and personalized support. I look forward to working with you!... Read more

Skills

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wako_japan_115
Wako Okamura
Offline • 
Average response time: 10 hours

See my services

Messaging & Emailing
I will provide native japanese customer support and communication
From$10 / projectMore details
Trip Plans
I will create a personalized japan itinerary and local travel guide
From$30 / projectMore details

Work experience

Front Desk Staff for International Guests at Japanese Ryokan

＿ • Full-time

Oct 2025 - Present • 9 mos

Currently, I work at a traditional Japanese ryokan, handling front desk operations and supporting international guests. I assist with check-in, guest inquiries, and provide personalized support to ensure a comfortable and memorable stay. This role has strengthened my hospitality mindset, attention to detail, and ability to communicate warmly and professionally with guests from around the world.

IT Customer Support Specialist (Multicultural Team Environment)

Native Camp • Full-time

Nov 2023 - Jul 2025 • 1 yr 8 mos

While living in Cebu, the Philippines, I worked in IT customer support, collaborating with international team members in a multicultural environment. I handled customer inquiries, resolved issues, and ensured smooth communication between users and the service team. Through this experience, I developed strong problem-solving skills, adaptability, and the ability to communicate clearly and effectively across cultures.

Freelancing_Career

Freelance Bar-Hopping Tour Guide & Interpreter (Osaka/Kyoto)

Freelancing Career • Freelance

Mar 2019 - Feb 2020 • 11 mos

Before the pandemic (Apr 2019 – Feb 2020), I worked as a freelance bar-hopping tour guide and interpreter in Osaka and Kyoto. I led groups of 2–10 native English speakers, providing guided experiences and seamless communication throughout the tours. I consistently maintained a 4.7/5 rating and was ranked No. 1 on the platform, reflecting my ability to create enjoyable experiences and communicate effectively in English.