Nangialay Wali

IT Officer

Norwegian Afghanistan Committee • Full-time

Jun 2022 - Present • 3 yrs 11 mos

I am currently working as an IT Officer at NAC, where I provide technical support and ensure smooth operation of all IT systems across the organization. My responsibilities include installing and troubleshooting Windows systems, managing Office 365 services, supporting users with email and Microsoft Teams, and maintaining the local network, routers, switches, and WiFi systems. I manage Windows Server, Active Directory, DNS, and DHCP, and ensure that all users have secure access to the resources they need. I also provide remote support to field offices, perform regular system maintenance, configure laptops and printers, and help improve IT security and reliability across the organisation.

IT Officer

YSO • Full-time

Feb 2020 - May 2022 • 2 yrs 3 mos

I served as an IT Officer at YSO (Youth for Society Organisation), where I was responsible for managing and supporting the organisation's IT infrastructure. My responsibilities included: Providing technical support to staff (hardware, software, network) Installing and configuring Windows systems and essential applications Maintaining LAN/WiFi networks and resolving connectivity issues Supporting email services, Office applications, and communication platforms Setting up laptops, printers, scanners, and office equipment Performing data backups, antivirus management, and system updates Documenting IT tasks and assisting field teams with remote support Ensuring secure, reliable, and efficient IT operations for the organisation I helped improve IT efficiency and supported daily operations across the organisation.