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waqee_amjad

Waqee Amjad

@waqee_amjad

Customer Service Representative

Pakistan
Urdu, English, Punjabi
About me
Hi, this is Waqee Amjad, with 8 years of experience in customer service. I have been a part of big projects like Careem(UAE) and Temu(79 countries across the world), working at companies like Ibex and Mindbridge. I have expertise in taking care of logistics delays, refund/chargeback disputes, appointment scheduling, back-office operations, and all the other related issues. Services I offer include Email Support, Live Chat, Inbound/Outbound Calling, (Meta) Social Media reply management, and CRM Management. Available for long-term partnerships.... Read more

Skills

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waqee_amjad
Waqee Amjad
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your reliable customer service representative
From$10 / projectMore details
Messaging & Emailing
I will be the support your customers need
From$10 / projectMore details

Work experience

ibex

Customer Support Supervisor

ibex • Full-time

Jan 2026 - Present • 9 mos

I have been a part of a project(Temu) in Ibex, working across 79 countries and handling the logistics, issues, refund/chargeback inquiries, warehouse discrepancies, account management, and all other related disputes from the customer side as a Supervisor, especially dealing with the clients threatening to raise the issues with the legal authorities, which makes the whole scenario very sensitive.

Mindbridge

Customer Service Representative

Mindbridge • Full-time

Jun 2024 - Dec 2025 • 1 yr 6 mos

I have been a part of the project (Careem) at Mindbridge, dealing with clients in the UAE and handling logistics-related issues, which include customer inquiries and disputes related to rides. I have worked as the inbound call receiver, resolving customers' issues in real time, as well as working in the back end as a specialized department and providing customers with reliable service through email customer support.