Waseem A

@waseemnetworks

Network Engineer

Italy
English
About me
I am a Network Engineer and IT Specialist with over 5 years of infrastructure experience and about 3 years of fiber optic work. I specialize in Cisco, MikroTik, and Ubiquiti technologies, having delivered multi-vendor solutions across 10+ client sites. My background spans from physical layer fiber splicing to configuring enterprise VLANs, OSPF, and network security controls.... Read more

Skills

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waseemnetworks
Waseem A
Offline • 

See my services

Technical Support
I will configure and troubleshoot cisco, mikrotik, unifi networks
From$20 / projectMore details
Technical Support
I will configure mikrotik routeros VPN, pppoe, hotspot and firewall
From$20 / projectMore details

Portfolio

Work experience

Pace_Telecom and Broadcasting

IT Support Engineer

Pace Telecom and Broadcasting • Full-time

Jun 2024 - Sep 2026 • 2 yrs 3 mos

As IT Support Engineer, I served as providing 1st Line Support for hardware, software, user accounts, Windows environments, and network connectivity issues. I managed incidents in line with SLA and KPI targets while maintaining clear communication, accurate documentation, and strong case ownership from initial contact through closure. ✅ Restored service across hardware, software, account, and connectivity incidents through structured troubleshooting, reducing disruption for end users. ✅ Improved escalation quality by providing 2nd Line Support with clear symptoms, troubleshooting history, and relevant system details, supporting faster case progression. ✅ Maintained SLA-focused ticket handling by prioritizing incidents based on urgency and business impact, tracking open cases closely, and keeping users informed through resolution.

Network Infrastructure Engineer

DOS NETWORKS PVT LTD • Full-time

Feb 2022 - May 2024 • 2 yrs 3 mos

As a Network Infrastructure Engineer, I implemented and supported multi-vendor enterprise network infrastructure across 10+ client sites using Cisco, MikroTik, Ubiquiti, pfSense, LAN/WAN, routing, switching, wireless access points, VLANs, DHCP, DNS, NAT, OSPF, and firewall technologies. I also acted as a technical point of contact for enterprise clients, translating business requirements into scalable network solutions while managing documentation, project communication, deployment risks, and operational handover. ✅ Delivered secure enterprise network deployments across 10+ client environments, combining VLAN segmentation, routing, switching, firewall rules, and wireless infrastructure to improve connectivity and traffic control. ✅ Led a 5-member technical team through a large-scale infrastructure rollout, improving team efficiency by 30% while meeting planned milestones and SLA commitments. ✅ Delivered IP-based CCTV infrastructure across multiple enterprise sites, covering network design, cabling, camera installation, system testing, commissioning, and production go-live.