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wasif_noor1

Wasif Noor

@wasif_noor1

Specialist in Shopify Support and PayPal Disputes

Pakistan
English, Spanish
About me
Hi! I’m Wasif Noor, a professional Customer Service Specialist with strong experience in Shopify store support, PayPal chargebacks, and dispute resolution. I help e-commerce businesses reduce losses, increase customer satisfaction, and maintain a clean reputation with payment processors. I’ve worked with multiple online stores, managing everything from customer communication to complex dispute cases. My goal is to provide fast, reliable, and solution-focused support so you can focus on growing your business while I handle the rest.... Read more

Skills

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wasif_noor1
Wasif Noor
Offline • 

See my services

Customer Support
I will shopify paypal support expert
From$5 / projectMore details

Portfolio

Work experience

Customer Service Specialist & Dispute Management Officer

ZantrielStore / Shopify E-commerce Brand • Full-time

Apr 2023 - Present • 3 yrs 2 mos

I have over 2+ years of professional experience working as a Customer Service Specialist and Dispute Management Officer for Shopify-based e-commerce brands. My role includes handling daily customer communication, solving order issues, providing tracking updates, managing refunds, processing cancellations, and preparing evidence for PayPal and Stripe chargeback cases. I respond to customers through email and chat using clear, polite, and professional messaging. I investigate missing parcels, delayed shipments, damaged items, and address errors by coordinating with couriers and updating customers with accurate information. A major part of my work involves chargeback management collecting necessary proof, preparing professional responses, and submitting strong representment packages to increase win rates for "Item Not Received" and "Not as Described" disputes. I also help prevent disputes by identifying patterns and improving communication templates and store policies. I manage backend tasks such as updating addresses, adding tracking numbers, creating replacement orders, resolving order sync issues, and checking fulfillment statuses. I also provide workflow improvements to help stores reduce customer complaints and increase satisfaction. My focus is always on customer satisfaction, brand reputation, and revenue protection.