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Renea
@webdev_proofing
Web Developer Business Support Process Documentation
United States
English
About me
I help small businesses build a stronger online presence through modern website design, business support, and process documentation. With 30+ years of professional experience, I provide website design, redesigns, maintenance, landing pages, SOPs, process mapping, project coordination, and document preparation. My goal is to deliver organized, high-quality solutions with clear communication, attention to detail, and dependable service. Every project is approached with professionalism, integrity, and a commitment to exceeding client expectations.
Skills
Renea
Offline •
See my services
WordPress
I will design, redesign, update, or maintain your wordpress website
Business Efficiency & Automation
I will create process maps, workflows, and business documentation
Portfolio
Work experience
Process Coordinator / Customer Experience Specialist
Florida Power & Light • Full-time
Oct 2023 - Present • 2 yrs 11 mos
Coordinate cross-functional projects and develop process maps, SOPs, workflow documentation, job aids, training resources, and operational materials. Review documents and business information for accuracy, consistency, completeness, and usability. Support process improvement, track project activity, coordinate with business leaders and subject matter experts, and help keep initiatives moving from planning through implementation. Also support AI productivity initiatives, documentation standardization, virtual meeting coordination, and business process improvements.
Owner / Web Developer / Business Support Specialist
Web Developer: Showcase Your Company Strengths and Services • Self-employed
Dec 2021 - Present • 4 yrs 9 mos
View my work and services at distinctivewebdevelopers.com. I build and maintain WordPress websites for small-business clients, including website updates, content changes, eCommerce setup, layout improvements, and ongoing maintenance. Provide proofreading and editing, business documentation, digital marketing support, project coordination, research, and practical AI-assisted business solutions. Manage client projects from planning through completion, including communication, timelines, revisions, and final delivery.
Distribution Control Center Specialist
Florida Power & Light • Full-time
Jan 1999 - Oct 2023 • 24 yrs 9 mos
Coordinated high-volume electric utility operations supporting service restoration, field crews, dispatch, municipalities, and internal departments. Managed multiple priorities, maintained detailed operational records, coordinated permitting and municipal approvals, and communicated with employees, contractors, and public agencies. Served as a subject matter expert for permitting procedures and municipal coordination, and supported employee training, written procedures, reference materials, and workflow documentation.
