w
whasanath

Waliul H

@whasanath

IT Mobility Analyst ll

United States
English
About me
I am an aspiring Cybersecurity Specialist with hands-on IT support experience and practical knowledge in mobile device management using Microsoft Intune. I am skilled in Windows device configuration, endpoint security, and user support, with experience building virtual test labs and completing over 15 TryHackMe labs.... Read more

Skills

w
whasanath
Waliul H
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will troubleshoot windows, microsoft 365, outlook and teams issues
From$15 / projectMore details
Technical Support
I will troubleshoot and fix windows 10 and windows 11 PC issues
From$15 / projectMore details

Work experience

AbbVie

IT Mobility Analyst ll

AbbVie • Full-time

Jul 2026 - Present • 2 mos

Provide enterprise IT and mobile device support using Microsoft Intune, MobileIron/Ivanti, and ServiceNow. Troubleshoot iOS/Android devices, support device migrations and refreshes, manage enrollment and carrier issues, and create technical documentation while following security and compliance standards.

United_Airlines

Information Technology Help Desk

United Airlines

Mar 2025 - Oct 2025 • 7 mos

Delivered technical support for 600+ users across Windows 10/11 and macOS systems. Managed 30–40 daily tickets using ServiceNow, ensuring accurate documentation and timely resolution. Supported Microsoft 365 applications, performed Active Directory tasks such as password resets and account unlocks, and assisted with device deployment, imaging, and IT asset inventory tracking.