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I will diagnose, troubleshoot, fix AWS ec2 and linux server issues
About this Gig
Are server crashes, connectivity drops, or configuration errors disrupting your business?
Cloud infrastructure issues cost you time and money. Leave the heavy lifting to a professional. We investigate supported AWS EC2 and Linux server issues, identify the likely cause, and apply an appropriate fix.
Troubleshooting services include:
- AWS EC2 connectivity and access issues
- SSH connection errors
- Linux server configuration problems
- Nginx and basic web server errors
- Security-group and network access checks
- Basic DNS and website connectivity issues
- Log checks, verification and resolution notes
Our approach:
- Review the reported issue and available error details
- Check relevant configurations and logs
- Apply an agreed fix where possible
- Verify the result and explain what was changed
Please share the exact error message, affected AWS service and any recent changes before ordering. we'll assess whether the problem fits a package.
Complex infrastructure incidents, major code changes, advanced security audits and data recovery are outside the standard scope. Resolution depends on the root cause and available access.
Cloud provider:
Amazon Web Services
Expertise:
Installation
•
Debugging
•
Configuration
•
Performance
•
Other
Cloud computing resource:
EC2
•
Route53
•
VPC
•
Other
FAQ
What should I send before ordering?
Please provide the exact error message, affected service, what you expected to happen, what you have already tried, and any recent changes. Do not include passwords, private keys or secret access credentials.
Is a security audit included?
No. Basic access and configuration checks may be included, but a comprehensive security audit or penetration test is not part of this service.
Do you handle every AWS service?
No. This Gig focuses on supported EC2 and Linux server problems. Contact me with the service name and error details so I can confirm the scope first.
Can you troubleshoot a website that is not loading?
Yes, if the issue falls within the agreed AWS, Linux, Nginx or basic connectivity scope. Application bugs and complex DNS problems may require a separate assessment.
Do you need access to my AWS account?
Access may be required for direct troubleshooting. Use a suitably scoped temporary IAM identity or another secure, approved access method. Never share your root password or private keys in ordinary messages.
What if you cannot fix the issue?
I'll explain the findings and any blockers identified. Some problems depend on factors outside the agreed scope or require specialist investigation, so a successful fix cannot be guaranteed in every case.
Can you fix an SSH connection error?
I can investigate common causes such as access permissions, security-group rules and SSH configuration, provided the necessary access is available.
Which AWS issues can you troubleshoot?
I can assess supported EC2, SSH, Linux server, Nginx, basic DNS and connectivity issues. Please share the error details before ordering.
