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Hannan Siddiqui
@whoddy
Customer Experience Consultant, Industrial Engineer
Pakistan
English
About me
Hi, I'm Hannan, an Industrial Engineer and founder of FoundryCX.
I help businesses improve customer experience through process improvement, customer support optimisation, and customer journey analysis.
My background in Engineering and customer service allows me to identify operational gaps, improve customer interactions, and design practical systems that increase customer satisfaction and business growth.
Every business has processes.
I help make those processes work better, for both the business and its customers.
If you're looking for, data-driven CX improvements, I'd be happy to help.
Skills
Hannan Siddiqui
Offline •
Average response time: 1 hour
See my services
Business Strategy & Innovation
I will audit and improve your customer experience
Work experience
Customer Experience Specialist
Ibex • Full-time
Jan 2025 - Jan 2026 • 1 yr
Managed customer interactions across multiple communication channels. • Resolved customer inquiries while maintaining high service standards. • Handled escalations and improved customer satisfaction. • Collaborated with internal teams to ensure timely issue resolution. • Worked with performance metrics including customer satisfaction and quality standards.
