Browse categories
Explore
Fiverr Pro
English
$
USD
Neeraj S
@whoisniiv
Claims Operations Specialist
India
About me
I am a claims professional with over 8 years of experience across Life & Annuity, Property & Casualty, and Underwriting Support. I specialize in optimizing complex claims processes, delivering client training, and leading teams of up to 25 members. My expertise includes death claims, policy maturity, and process improvement initiatives at organizations like Wipro, IBM, and Cognizant.
Skills
Neeraj S
Offline •
Average response time: 1 hour
See my services
Business Strategy & Innovation
I will audit your claims calls and build training job aids for your team
Logo Design
I will design instagram ads, facebook ads, social media posts, and meta ad creat
Portfolio
Work experience
IBM
Full-time • 2 yrs 10 mos
Quality Analyst
Mar 2024 - Nov 2025 • 1 yr 8 mos
Served as a Quality Analyst in Noida, Uttar Pradesh. Responsible for maintaining high quality standards within the claims operations. Performed quality checks on processed claims and provided feedback to the team to ensure compliance and accuracy in Life & Annuity claims processing.
Subject Matter Expert
Jan 2023 - Mar 2024 • 1 yr 2 mos
Acted as a Subject Matter Expert for claims operations. Provided technical assistance and process guidance to the team. Handled complex queries and ensured the team adhered to policy guidelines and operational workflows for Life and Annuity products.
Senior Process Associate
Cognizant • Full-time
Mar 2019 - Dec 2022 • 3 yrs 9 mos
Managed Property and Casualty claims and underwriting support for the Travelers account. Handled Workers' Compensation, Auto, and General Liability claims. Processed policy changes, endorsements, and coverage adjustments. Generated inventory and completion reports for the team to track productivity and operational efficiency.
