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I will write shopify customer service email templates, macros and faq
Ecommerce shop setup, support writing and pattern design
I help small online shops look finished and run smoother. Through my studio, StoreSetter, I set up Etsy and Shopify shops (banners, shop copy, SEO listings), write customer support systems (saved repl...
About this Gig
Give your support team answers that sound like your store and match the policies you actually use.
I write custom saved replies (macros) and customer-facing FAQs for online stores. Send your current policies, brand voice and common questions. I'll turn them into clear replies your team can paste into its inbox and FAQ answers you can add to your help center.
The $35 package includes 10 support macros, 5 FAQs and a quick setup guide in editable RTF and plain text. Popular topics include tracking, shipping delays, returns, damaged items and order changes. Each macro includes a subject line and a note on when to use it.
Delivery in 3 days after completed requirements, with 1 round of in-scope revisions. Scope is one store, one English brand voice and one set of approved policies. This is a writing service: your team installs and sends the replies. AI may assist drafting if agreed for the order. Your store's policies and voice guide the finished copy.
Language:
English
Type:
Transactional emails
•
Follow-Up Emails
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
What is a macro?
A saved reply your team can personalize and paste into support email or a helpdesk. Each comes with a subject line and a short cue for when to use it.
Do you need access to my store or inbox?
No. Share approved policy text, brand guidance and anonymized examples through Fiverr. Keep customer data and credentials out of attachments.
Can I request a workflow without AI?
Yes. State your preference in Fiverr before work starts so we can confirm the workflow for your order.
Does this work for Etsy, Amazon or WooCommerce stores?
Yes. The replies and FAQs are written for your store and policies, whatever platform you sell on.
What format will I receive?
Editable RTF and plain text files you can paste into Gmail, Gorgias, Zendesk, Shopify Inbox or any helpdesk.
