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wilsongaona37

Wilson G

@wilsongaona37

Customer Support and Operations VA for Growing Businesses

Colombia
Spanish
About me
I help businesses and entrepreneurs optimize their administrative processes and customer support to achieve measurable results and enhance the customer experience. I have experience in leadership, organization, and execution of efficient strategies as a virtual assistant, in multichannel customer service, and in administrative management. My goal is to help you save time, optimize resources, and maintain a smooth operation that drives sustainable business growth with commitment, structure, and a strong, results-driven approach.... Read more

Skills

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wilsongaona37
Wilson G
Offline • 

See my services

General Assistance
I will provide professional customer support and virtual assistance
From$5 / projectMore details
General Assistance
I will be your virtual assistant for admin tasks and business support
From$5 / projectMore details

Portfolio

Work experience

Dropshiper

Dropi-Multishop • Self-employed

Oct 2023 - Nov 2024 • 1 yr 1 mo

Manage e-commerce operations under the Dropshipping model. Plan orders and coordinate domestic shipments. Monitor sales, waybills, and deliveries to ensure compliance. Attend customers via chat and calls, resolve PQRS, and manage warranties. Manage budgets for digital campaigns and optimize resources to achieve monthly goals.

Administrator

Al agua patos • Full-time

Feb 2023 - Oct 2023 • 8 mos

Oversee the restaurant's daily operations, plan schedules, and manage inventories. Control costs, manage budgets, and ensure monthly goals are met. Manage payroll and monitor the quality of service and customer service. Train staff in GMP and service protocols. Resolve PQRS, ensuring an exceptional experience in a themed and welcoming environment.

Administrator

Evaldent

Sep 2020 - Feb 2023 • 2 yrs 5 mos

Manage financial and operational resources, plan and organize delivery routes, manage inventories, and stock control. Process invoicing, settle payroll, and prepare administrative reports. Coordinate personnel selection and training, and supervise compliance with internal processes and customer service. Resolve PQRS and ensure an efficient and organized operation.