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Winmarie
@winmarieclapano
SEO Virtual Assistant, Customer Service and Ecommerce Operation
Philippines
About me
Hello! I’m Winmarie, a Virtual Assistant with experience in SEO support, ecommerce operations, and customer service. I worked as an SEO assistant for two years, performing keyword research, competitor analysis, and improving website structure for better search visibility. I also assist with Shopify order management, Stripe transactions, and customer inquiries. I am organized, detail-oriented, and committed to helping businesses improve their online presence and daily operations.
Skills
Winmarie
Offline •
See my services
Business
I will handle the full SEO optimization for your website
Portfolio
Work experience
E-Commerce Virtual Assistant
Tugas Virtual Solutions • Full-time
Aug 2025 - Present • 9 mos
Served as a key point of contact between customers and management, communicating operational updates and escalations to supervisors. Responded to customer inquiries including pre-purchase questions, shipping updates, and complaints in accordance with company policies. Managed and monitored company data to ensure accuracy and operational efficiency. Administered the company's Klaviyo and Shopify platforms, handling order status checks, order creation, promotional code applications, and customer refunds.
SEO for Real Estate Business
Heartland Funding Inc. • Full-time
Jan 2024 - Aug 2025 • 1 yr 7 mos
I was responsible for website design, fixing internal links, building backlinks, performing keyword research, and conducting competitor research. I also managed the company's social media profiles and YouTube accounts, and performed photo editing and video editing using Photoshop. It was an enjoyable and fulfilling experience overall.
