
M. Amir
Medical Billing and RCM Expert Claims Denials AR for US Practices
Skills

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Work experience
CareCloud
Full-time • 5 yrs 9 mos
RCM Account Manager
Dec 2025 - May 2026 • 5 mos
Managed multiple healthcare practice accounts as the primary point of contact for all billing, claims, and revenue cycle matters. Key responsibilities and achievements: Onboarded new clients onto the RCM platform ensuring smooth transition and alignment with billing workflows. Delivered hands-on software training on Practice EHR covering claim submission and system navigation. Coordinated with internal billing teams to resolve claims, denials, and AR issues ensuring on-time submissions. Monitored billing performance metrics and communicated updates and resolutions directly to clients. Acted as the main bridge between clients and billing operations for seamless revenue cycle management
Senior Client Service Executive
Sep 2021 - Dec 2025 • 4 yrs 3 mos
Provided comprehensive billing and client support services to U.S. based healthcare providers while maintaining the highest standards of HIPAA compliance. Key responsibilities and achievements: Achieved 95% CSAT rating through proactive communication with patients, providers, and insurance companies. Handled high-volume inbound and outbound inquiries through case management systems and email Ensured Medicare compliance and streamlined documentation workflows for senior leadership. Maintained on-time claims submission by following up on pending claims with provider offices. Trained and mentored team members on billing workflows, product knowledge, and HIPAA compliance. Recognized as Employee of the Month September 2024 for achieving 100% quality and productivity targets.
Customer Support Specialist
Sep 2020 - Oct 2021 • 1 yr 1 mo
Delivered high-quality customer support and Medicare insurance sales services in a fast-paced call center environment. Key responsibilities and achievements: Managed high-volume inbound and outbound calls, emails, and chat support for U.S. based clients. Conducted Medicare insurance sales calls educating clients on plan options and converting inquiries into sales. Generated qualified leads through targeted cold calling campaigns meeting monthly conversion goals. Resolved complex customer issues and escalated critical cases improving client trust and retention.