I will set up and optimize your zendesk helpdesk

Tickets going to the wrong agent? Missed SLAs? A helpdesk nobody on your team fully understands? I fix that.

I am a Zendesk Administrator with 4+ years setting up and running Zendesk for US e-commerce teams. I turn a messy helpdesk into one that routes tickets correctly, tracks SLAs and saves your agents time.

What I do:

- Skill-based ticket routing and assignment

- SLA policies by issue type, channel and priority

- Triggers, automations, macros, ticket forms and custom fields

- Explore dashboards for the KPIs that matter

- Shopify integration, Zendesk Talk and Guide

- SOPs and agent training so your team can run it without me

Past results: 94% fewer misrouted tickets and first reply SLA compliance up from 61% to 89% in 60 days.

Choose a package above, or message me first with your Zendesk plan and your biggest problem, and I will tell you the best fit.