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ws6596

Wladislav S.

@ws6596

Business Analyst: processes, IT support setup, dashboards and tools

Germany
English, German
About me
Business Analyst at a large German industrial company, managing a warehouse management system end to end: requirements, process documentation, support and ticket handling, data tools. I help small and medium businesses with: • Process mapping and SOPs (logistics, warehouse, back office) • IT / service desk setup: ticket process, tool, SLAs, KPIs • Excel and Power Automate tools, dashboards • Custom tools: browser extensions, small web apps • Small AI automations (emails, invoices, reports) Short call, fixed price, first version within the agreed time. German and English.... Read more

Skills

w
ws6596
Wladislav S.
Offline • 

See my services

Business Efficiency & Automation
I will set up your IT service desk with ticket process, tool, slas and kpis
From$190 / projectMore details
Business Efficiency & Automation
I will document your warehouse or business process as a clear sop with flowchart
From$130 / projectMore details

Work experience

Gigaton_GmbH

Service Coordinator (WMS LogoS)

Gigaton GmbH • Full-time

Aug 2013 - Jun 2021 • 7 yrs 10 mos

WMS vendor (LogoS). Process analysis with customers, change requests, specifications and test cases, rollout and documentation of new processes, second-level support, training and workshops for LogoS, B2B customer care, data analysis with SQL. Go-live support for distribution centers in Germany and the Netherlands.