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Ruben L
@xaeheart
IT Support Specialist
United States
English, Spanish
About me
I am an IT Specialist with extensive experience in network troubleshooting and systems support. I specialize in resolving complex networking issues involving DNS, DHCP, and firewall configurations while ensuring high availability through enterprise monitoring tools. I am proficient in Active Directory management and deploying VPN solutions for remote workforces.
Skills
Ruben L
Offline •
See my services
Technical Support
I will remotely troubleshoot and fix windows PC problems
Work experience
IT Support Specialist
ADVANCE NETWORK SUPPORT • Self-employed
May 2022 - Present • 4 yrs 5 mos
• Troubleshoot and resolved complex networking issues involving DNS, DHCP, IP conflicts, routing, and firewall configurations. • Monitored network performance and system alerts using enterprise monitoring tools, ensuring high availability and minimal downtime. • Assisted with configuration and maintenance of routers, switches, access points, and network security appliances. • Supported remote and on-site users with connectivity issues, account access, and system performance troubleshooting. • Collaborated with system administrators and security teams to implement network security best practices and reduce vulnerabilities. • Performed user account management and permissions administration in Active Directory and related systems. • Documented technical issues, resolutions, and network changes to improve knowledge base and support consistency. • Assisted in deploying and supporting VPN solutions for remote workforce access. • Escalated and coordinated resolution of critical network outages and incidents with vendors and internal IT teams.
