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xiaobowen332

Bowen Xiao

@xiaobowen332

Simplified Chinese SEO Editor , Ecommerce Support Specialist

China
Chinese, Japanese
About me
Hi, I’m Bowen, a native Simplified Chinese speaker with experience in cross-border e-commerce, Japanese business communication, and CRM/SaaS operations. I have worked with eBay and BUYMA product listings, inventory management, order processing, and customer communication. I also have experience in Japan, including IKEA Shibuya retail service and Salesforce/CRM support. I can help with Chinese proofreading, SEO editing, localization, Japanese-to-Chinese content review, product listing optimization, data organization, and basic CRM/admin support.... Read more

Skills

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xiaobowen332
Bowen Xiao
Offline • 
Average response time: 1 hour

See my services

Proofreading
I will proofread and SEO edit your simplified chinese content
From$5 / projectMore details

Work experience

CRM / Salesforce Support Specialist

Company • Full-time

Dec 2021 - Nov 2025 • 3 yrs 11 mos

Supported CRM/SaaS implementation and operations in a Japanese business environment. Worked with Salesforce, HubSpot, and kintone, including data management, reports, process documentation, system configuration, and daily operation support.

eBay

Cross-border E-commerce Operations Assistant

eBay • Part-time

Dec 2021 - Aug 2024 • 2 yrs 8 mos

Managed product listings, inventory updates, order processing, and customer communication for cross-border e-commerce stores. Helped maintain product information, organize order data, and support daily store operations.

IKEA

Retail Service Team Member

IKEA • Part-time

Sep 2021 - Aug 2023 • 1 yr 11 mos

Worked in a retail/service environment in Japan, supporting customer service, store operations, teamwork, and daily service tasks. Gained experience in Japanese customer communication and standardized service processes.