x
xsoyenka

Evgeny S

@xsoyenka

IT Operations Business Systems Automation Specialist

Georgia
Russian, English
About me
IT operations specialist with 5+ years in support and business-systems roles, currently leading a small IT ops team at a subscription e-commerce company. I automate helpdesk, email-marketing and task-management workflows (Zoho Desk/Deluge, Klaviyo, ClickUp), fix data problems across CRM, ERP and e-commerce systems with SQL and Python, and run integrations via REST APIs and no-code tools. Used to production systems where a wrong merge or a broken flow costs money: I test in review-only mode first, log every action and leave a rollback path.... Read more

Skills

x
xsoyenka
Evgeny S
Offline • 

See my services

CRM & ERP Development
I will build or fix zoho desk automations with deluge and API
From$50 / projectMore details
Email Platform Support
I will fix your klaviyo flows, segments and email templates
From$40 / projectMore details

Work experience

Israel

Israel

Full-time • 2 yrs 6 mos

IT Operations Manager at Lev HaOlam

Dec 2025 - Present • 11 mos

• Lead a small IT operations team: SLA processes, request triage, capacity metrics (tickets per engineer, median/P75/P90), biweekly reporting to management • Own the ClickUp helpdesk architecture: custom fields, SLA tracking, status automations, triage of 150+ backlog tasks, automated task-hygiene audit • Access management and offboarding across all systems without SSO; credential management and single-point-of-failure reduction • Evaluate and run AI-assisted automation of ops workflows (Claude/ChatGPT with MCP connectors to ClickUp, Slack, Klaviyo, Zoho Desk)

IT Request Specialist at Lev HaOlam

Dec 2023 - Dec 2024 • 1 yr

• Zoho Desk automation in Deluge: duplicate-ticket auto-merge with exclusions and rollback-safe logging; ticket classification and tagging by subject, content, sender and phone; bulk field updates via REST API • Klaviyo: audit of ~300 email/SMS flows, link and variable replacement, HTML template fixes, new referral sequence; diagnosed SMS consent failures and ~3,500 profiles wrongly excluded from a segment • Cross-system data reconciliation with SQL and Python: call logs vs helpdesk tickets, marketing lists vs ERP records, WooCommerce orders vs fulfillment and tracking data • Payment and subscription issue triage: PayPal/Pelecard flows, reactivations, billing anomalies, payment-log analysis in MySQL

IT Support Specialist at Lev HaOlam

May 2023 - Dec 2023 • 7 mos

• L1/L2 support for Priority ERP, Zoho Desk, Zoho Voice, JustCall, Google Workspace and Windows workstations; incident diagnosis across client, network, web server and SQL Server layers • Call-center setup: Zoho Voice routing and queues, Twilio-to-JustCall migration, call-log exports and reconciliation • Team VPN on Hetzner VPS (WireGuard/AmneziaWG, VLESS); label-printing (BarTender) integration fixes; DNS and access troubleshooting