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yamilahmarundan

Yamilah

@yamilahmarundan

IT Service Desk

Philippines
Tagalog, English
About me
I am an IT professional with 5+ years of experience in software testing and Service Desk support. I previously worked as a Software QA Analyst, developing strong analytical skills and attention to detail. Currently, I specialize in troubleshooting hardware, software, and network issues, managing tickets, and supporting end users. My combined QA and IT support experience allows me to resolve issues efficiently while improving user experience and system performance.... Read more

Skills

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yamilahmarundan
Yamilah
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will be your IT help desk specialist for troubleshooting and user support
From$15 / projectMore details

Work experience

AbbVie

IT Service Desk

AbbVie • Full-time

Oct 2025 - Mar 2026 • 5 mos

Managed ServiceNow ITSM tickets by logging, prioritizing, assigning, and closing incidents. Provided L1 support for hardware, software, and network issues via phone, email, and chat. Assisted with password resets, account access, VPN/Wi-Fi/LAN troubleshooting, and application support. Ensured first contact resolution when possible, escalated complex issues, and provided timely updates. Maintained strong user communication and followed escalation procedures while working independently.

Genpact

Software QA Tester

Genpact • Full-time

Mar 2021 - Dec 2023 • 2 yrs 9 mos

Experienced Software Tester with a strong focus on delivering high-quality, user-friendly applications through thorough testing and analysis. Skilled in performing functional, regression, sanity, end-to-end, and API testing using Postman across various test environments. Collaborated with cross-functional teams and effectively communicated findings, user feedback, and insights to both technical and non-technical stakeholders. Known for strong attention to detail in identifying bugs and documenting clear, reproducible defect reports using JIRA. Committed to ensuring seamless user experience by detecting issues early and contributing to continuous improvement of software quality.