Yanni Dapula

@yannidap

Senior Zendesk Administrator and Solutions Expert

Philippines

English

About me

Zendesk administrator and solutions expert with 12 years of experience helping support teams run faster and smarter. I design and fix Zendesk setups, build AI-assisted workflows with Copilot and Answer Bot, create custom Zendesk apps, and turn ticket data into clear Explore dashboards. I have worked with 100+ brands across 13 countries and manage Zendesk for 800+ seats in my full-time role, so I know what works at scale and what breaks. I take on a limited number of projects at a time so each one is delivered on schedule... Read more

Skills