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$
USD
XING Y
@yaoxing0517
SOP and Customer Support Documentation Writer
China
Chinese, English
About me
I help small businesses turn process knowledge into clear, reviewable documentation. I create timestamp-linked SOPs from client-owned recordings and source-backed FAQs and support macros from approved product documents. My work focuses on traceability, privacy, human review, and clear escalation when information is missing or conflicting. Deliverables include editable SOPs, source maps, checklists, decision tables, FAQs, macros, tone rules, and gap lists. AI is used only with permission, and I do not need production account access.
Skills
XING Y
Offline •
Average response time: 1 hour
See my services
Technical Writing
I will turn your process video into a traceable editable sop
Book Layout Design & Typesetting
I will create a heartfelt pet memorial storybook from your photos and memories
