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Yaren
@yarenkemeroglu
Guest Relations Hotel Support Specialist
Turkey
English, Turkish
About me
Hello! I’m a hospitality professional with approximately five years of experience in guest relations and hotel operations, including experience at Fairmont Grand Del Mar in California.
Here’s how I can help you:
* Customer service and guest communication
* Email and chat support
* Guest relations and reservation assistance
* Administrative and coordination tasks
* Problem-solving and follow-up
I’m also available to work during US business hours.
If you’re looking for someone with a hospitality mindset and strong customer service skills, I’d be happy to discuss your project!
Skills
Yaren
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide professional hotel guest support and email services
Consulting
I will plan your trip,hotel bookings,travel itinerary in georgia
Work experience
Fairmont Hotels
Full-time • 2 yrs 3 mos
Housekeeping Assistant Manager
Mar 2024 - Jan 2026 • 1 yr 10 mos
Handled guest feedback and special request promptly, resolving any room related issue with a professional and guest centric approach.
Guest Services Coordinator
Sep 2023 - Feb 2024 • 5 mos
Handled guest inquiries , special arrangements and feedback efficiently ,resolving issue with proactive and professional approach to maximize guest satisfaction.
Guest Ambassador
Mandarin Oriental Hotel Group • Full-time
Mar 2021 - Aug 2023 • 2 yrs 5 mos
Managed exceptional guest experiences and personalized services for VIP and loyal guests as a Guest ambassador at Mandarin Oriental Hotel Group. Collaborated closely with FO , HSKPNG , F&B departments to guarantee flawless service delivery and uphold luxury standards.
