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yashfak_27

Yashfa K

@yashfak_27

Expert Creative, Designer Content Writer and Remote Assistant

Pakistan
English, Urdu
About me
With 6+ years of global experience serving clients across worldwide, I deliver elite digital solutions. My professional foundation includes serving as an Operations Lead at a multinational BPO, giving me expertise in customer support, workflow strategy, and corporate communication. I combine leadership with creative execution to offer: • Customer Support: Enterprise grade remote support and care. • Design & AI Websites: Premium Canva graphics, cards, and AI multimedia ppt/websites. • Content & Strategy: Highimpact writing and social media management. Let’s scale your business.Contact me today!... Read more

Skills

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yashfak_27
Yashfa K
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will provide dedicated team VA and customer support services
From$25 / projectMore details
Social Posts & Banners
I will design social media posts, flyers, menus, and brand graphics
From$10 / projectMore details

Portfolio

Work experience

ibex

Supervisor Operations

ibex • Full-time

Oct 2024 - Oct 2026 • 2 yrs

Lead customer support operations for an enterprise global account, managing non-voice chat and email workflows. Oversee team performance across CSAT, response times, and quality assurance metrics while designing SOPs, escalation protocols, and team training decks to maintain seamless client communication.