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yashparashar334

Yash P

@yashparashar334
5.0(1)

Virtual Assistant, Customer Support and Admin Management

India
English, Hindi
About me
I'm a Customer Support Specialist with 7+ years of experience providing phone, email, and live chat support for international businesses. I specialize in customer service, order management, refund processing, payment issue resolution, and back-office support. I'm experienced with CRM and helpdesk tools and pride myself on delivering professional, empathetic, and efficient service. My goal is to help businesses improve customer satisfaction while ensuring every customer has a positive experience... Read more

Skills

y
yashparashar334
Yash P
Offline • 
Average response time: 1 hour

See my services

Customer Success
I will provide efficient customer support for your brand
5.0(1)
From$5 / projectMore details
Customer Support
I will provide bilingual customer support via email and chat
From$10 / projectMore details

Work experience

Mochan

Customer success

Mochan • Full-time

Sep 2019 - Present • 7 yrs 1 mo

Managed multi-channel support across live chat and email using Zoho Desk alongside diverse team communication tools, ensuring fast, empathetic, and effective client interactions. Experienced in the Zoho ecosystem—utilizing Zoho Desk for ticket resolution, Zoho Books for financial invoicing and adjustments, and Zoho Subscriptions to handle recurring client billing and refunds. Identified and closed high-value bulk sales opportunities while managing full-cycle billing operations, custom invoicing, and revenue tracking. Overseen end-to-end backend store operations, order fulfillment, and inventory workflows across major e-commerce platforms like Shopify, WooCommerce, and Wix.   Collaborated directly with cross-functional teams—including IT, Design, and Production, to troubleshoot complex technical issues, resolve order bottlenecks, and streamline customer resolution paths.   Root-caused recurring customer pain points and technical glitches, partnering with internal departments to implement long-term solutions and improve product delivery.

1 Reviews
5.0

(1)
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Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    5
1-1 out of 1 Reviews
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Most relevant
    M

    mary_smith2808

    IN

    India

    5

    Yash is excellent at customer service—polite, fluent, and very understanding. He knows how to handle customers professionally and made the whole experience smooth. I’ll definitely recommend him and be working with him again soon. There’s no doubt he’s the best. Keep up the good work you buddy

    $50

    Price

    3 days

    Duration

    gig

    Customer Success

    Helpful?
    Yes
    No