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Fiverr Pro
English
$
USD
I will provide bilingual customer support via email and chat
Virtual Assistant, Customer Support and Admin Management
I'm a Customer Support Specialist with 7+ years of experience providing phone, email, and live chat support for international businesses. I specialize in customer service, order management, refund pro...
About this Gig
I provide professional customer support services designed to help fashion, apparel, and e-commerce businesses build trust, retain buyers, and boost sales. With 7+ years of experienceincluding direct experience in the apparel industryI specialize in email support, live chat assistance, social media care, and CRM management.
Whether you run a boutique fashion brand, clothing line, or e-commerce store, I ensure every customer interaction is handled with empathy, accuracy, and speed.
My services include:
- Email & Ticket Support: Timely responses to sizing, shipping, and order queries
- Live Chat Assistance: Engaging support that converts visitors into buyers
- Social Media Care: Managing DMs, comments, and brand engagement
- CRM & Order Handling: Managing exchanges, returns, and tracking via Shopify/Zendesk
Why choose me?
- Apparel & E-commerce industry experience
- Fast response time & clear communication
- Bilingual support (English & Hindi)
- Fluent in Shopify, Zendesk, Freshdesk, and social platforms
Let me be the reliable virtual assistant your brand needs to deliver outstanding customer care. Message me today to get started!
Service type:
Non-technical support
Language:
English
•
Hindi
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Liveagent
Knowledge base software:
Freshdesk
•
Freshservice
•
Zoho
Other Customer Service Services I Offer
FAQ
Which CRM and ticketing tools are you experienced with?
I am proficient with major CRM platforms including Zendesk, Freshdesk, HubSpot, Salesforce, Zoho Desk, and Gorgias. If you use a custom software or different tool, I can easily adapt with a quick walkthrough.
Are you familiar with e-commerce platforms and order management tools?
Yes, I have hands-on experience with Shopify, WooCommerce, Magento, BigCommerce, and Amazon/eBay seller dashboards. I can handle order lookups, tracking updates, and process refunds smoothly.
What communication and chat software can you work with?
I can seamlessly integrate with your team using Slack, Microsoft Teams, Intercom, LiveChat, Tidio, WhatsApp Business, and standard email clients (Gmail, Outlook).
What information or access do you need from me to get started?
To start, I’ll need login credentials or guest access to your support software/store, access to your standard operating procedures (SOPs) or store policies, and a brief overview of common FAQs or customer guidelines.
How quickly do you respond to customer messages and tickets?
Response times depend on your setup, but I aim to answer live chats instantly and process email tickets within 1–2 hours during active working shifts to ensure high customer satisfaction.
