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Fiverr Pro
English
$
USD
I will be your live chat and email customer support agent
About this Gig
Whether you need support for a quick project or ongoing help for a month, quarter, or longer, feel free to message me. Id be happy to discuss your requirements and create a customized offer for you.
Please contact me before placing an order so we can discuss your project and requirements in detail and make sure were on the same page before getting started.
Need a polite, efficient specialist to take care of your customer inquiries through chat or email? With over 2 years of hands-on experience supporting digital transaction apps and e-commerce platforms, I ensure your clients receive clear, helpful, and prompt written communication.
What I Offer:
- Real-Time Live Chat Customer Support (Website / Shopify)
- Email Query Management & Response
- ️CRM & Helpdesk Support Ticket Handling
- ️Order & Transaction Inquiry Resolution
Why Choose Me?
- Corporate BPO Experience: Skilled in managing high ticket volumes accurately.
- Polite & Professional: Maintaining your brands tone of voice in every message.
- Quick Turnaround: Minimizing client wait times and driving customer satisfaction.
My Portfolio
FAQ
1. What type of customer support do you provide?
I provide live chat and email customer support, including answering customer questions, handling inquiries, providing basic assistance, following up with customers, and handling complaints professionally.
2. Can you follow our scripts, FAQs, and guidelines?
Yes. You can provide your company's scripts, FAQs, templates, policies, and communication guidelines, and I will follow them when communicating with your customers.
3. Can you handle multiple live chat conversations?
Yes. I can handle multiple conversations depending on the chat volume, complexity of inquiries, and response-time requirements. For high-volume support, please message me before placing an order.
4. Can you respond to customer emails?
Yes. I can read and respond to customer emails according to your instructions, templates, FAQs, and brand tone.
5. Can you handle difficult or unhappy customers?
Yes. I will communicate with customers patiently and professionally, understand their concerns, and follow your company's procedures for resolving or escalating issues.
6. Can you provide ongoing or long-term customer support?
Yes. I am available for recurring and long-term customer support. Please message me with your required hours, schedule, expected volume, and requirements so we can discuss a suitable arrangement.
7. Do you provide support through social media?
My primary focus is live chat and email customer support. If you need customer support through another communication channel, please message me first to discuss your requirements.
8. Can I request a customized service?
Absolutely. If your requirement involves live chat, email support, customer communication, follow-ups, or related support, feel free to message me. I can discuss your requirements and create a customized offer when appropriate.
