Yasmin Asad

Business Operations, Process & Automation

Upwork • Freelance

Jun 2025 - Present • 1 yr 4 mos

I help businesses, teams, professionals and growing projects turn complex information, processes and knowledge into clear, practical solutions. I analyze how information and workflows are structured, identify gaps and bottlenecks, and turn scattered knowledge into documentation, knowledge bases, SOPs, guides, training materials and learning content. Depending on the project, I can also design AI-powered solutions, training videos and workflow automations to make information easier to access and work easier to execute. My work can support: • Businesses and internal operations • Teams and onboarding • Professionals and knowledge-based projects • Educational and training initiatives • Startups and growing projects I focus on understanding the context first, then choosing the right combination of structure, documentation, training, AI and automation.

Fraud Prevention Analyst | Process & Operations

Banco Bradesco

Feb 2020 - Jun 2025 • 5 yrs 4 mos

Led projects and process improvements in a complex financial environment, working with high-volume operations, risk management and large amounts of information. Translated complex scenarios and business needs into structured processes, workflows, documentation, indicators and action plans. Collaborated with multidisciplinary teams to align initiatives, share knowledge and solve operational challenges, acting as a bridge between different areas and perspectives. Coordinated initiatives to meet the requirements of a Central Bank regulatory audit, contributing to its successful completion and the area’s security certification. Represented the team in cross-functional discussions, regularly communicated initiatives and results to other teams and senior stakeholders, and acted as a reference on the subject within the organization. Developed internal documentation and training materials to support knowledge sharing, onboarding and consistent execution.