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yasmine_sav99

Yasmine C

@yasmine_sav99

Ecommerce Customer Support Specialist French and English

Saudi Arabia
English, French, Arabic
About me
Hi! I'm Yasmine, a French and English Customer Support Specialist with over 4 years of experience in customer service, e-commerce, and team leadership. I help Shopify and online store owners manage customer emails, order tracking, refunds, returns, complaints, and after-sales support (SAV). As a former Airline Customer Service Team Leader with experience supporting European e-commerce brands, I bring professionalism, efficiency, and excellent communication skills. Available for long-term collaborations and monthly customer support management. Let's grow your business together!... Read more

Skills

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yasmine_sav99
Yasmine C
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide customer service in french and english
From$45 / projectMore details

Portfolio

Work experience

Confidential

Ecommerce Customer Support Specialist

Confidential • Freelance

May 2022 - Present • 4 yrs 6 mos

Freelance E-commerce Customer Support Specialist providing professional French and English after-sales services (SAV) for multiple European online stores and Shopify businesses. My main responsibilities include: - Managing customer service inboxes and responding to customer inquiries professionally. - Handling order tracking, delayed shipments, lost parcels, and delivery disputes. - Processing refund requests, returns, cancellations, and customer complaints. - Communicating with suppliers, fulfillment partners, and shipping carriers to resolve delivery issues. - Managing chargebacks, disputes, and escalated customer cases. - Providing personalized customer support to improve customer satisfaction and retention. - Handling customer service operations across multiple e-commerce stores simultaneously. - Maintaining professional communication and efficient response times. I work independently with international e-commerce businesses, ensuring reliable customer support while allowing store owners to focus on sales, marketing, and business growth. Experienced with Shopify, email management, customer relationship management, and international e-commerce operations.