Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Colombia
Spanish, English
About me
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Read more

Skills

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yeferson_bustos
Yeferson B
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will bilingual customer and billing support specialist
From$10 / projectMore details
Planning & Setup
I will be your appointment setter
From$10 / projectMore details

Portfolio

Work experience

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Full-time

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.