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Yeline G.
@yelinegonzalez
Improving service experiences by optimizing processes and creating efficient, us
Dominican Republic
Spanish, English
About me
Ingeniera Industrial en formación, comprometida, responsable y orientada a resultados. Me caracteriza una fuerte motivación por el aprendizaje continuo y la mejora constante, así como la capacidad de asumir retos con disciplina y creatividad. Disfruto trabajar en equipo, aportar ideas innovadoras y desarrollar soluciones prácticas que generen impacto positivo en los procesos, la calidad del servicio y la experiencia del usuario.
Skills
Yeline G.
Offline •
See my services
Invitation Design
I will create an interactive animated birthday and partys invitations
Work experience
Process Analyst
Ministry of environment and natural resources • Full-time
Mar 2025 - Present • 1 yr 7 mos
Process Analyst focused on optimizing workflows to enhance employee–user interactions, improve service quality, and promote more efficient and well-organized processes. Experienced in identifying improvement opportunities and implementing solutions that support operational efficiency and a better customer experience.
Customer service agent
Ministerio de Medio Ambiente • Full-time
Dec 2020 - Mar 2025 • 4 yrs 3 mos
Customer service experience providing support through multiple channels, including in-person, phone, and WhatsApp Business. Focused on customer assistance, case follow-up, and ensuring timely and effective resolution.
