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yesicasanchez26

Yesica S

@yesicasanchez26

Virtual Assistant

France
Spanish
About me
I am a reliable and organized Virtual Assistant and Customer Support professional with over 4 years of experience in customer service, case follow-up, and administrative support. I am experienced in managing communication via phone, chat, email, and WhatsApp, and I specialize in complaint resolution and accurate record management. I am a native Spanish speaker who is detail-oriented and quick to learn new digital tools and processes.... Read more

Skills

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yesicasanchez26
Yesica S
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional customer support in spanish
From$15 / projectMore details

Work experience

Claro

Customer Service & Sales Representative

Claro • Full-time

Mar 2018 - Dec 2021 • 3 yrs 9 mos

Provided customer support through phone, chat, email, WhatsApp and in-person channels. Handled customer requests, complaints, PQRs, account-related issues and case follow-up. Provided technical assistance and guided customers through service solutions and processes. Supported sales and customer retention activities while maintaining a professional customer experience. Updated customer records, documented cases and managed information accurately in internal systems.