Yinye

Remote Administrative Officer

Upwork • Freelance

Nov 2025 - Present • 8 mos

As a Virtual Assistant, I provide reliable administrative and operational support to business owners, entrepreneurs, and executives. I manage emails, calendars, appointments, data entry, document preparation, internet research, and digital file organization while ensuring tasks are completed accurately and on time. I also coordinate follow-ups, streamline workflows, and maintain clear communication with clients. My ability to stay organized, protect confidential information, and manage multiple priorities has helped clients improve productivity and focus on growing their businesses.

Customer Service Representative

Freshdesk • Full-time

Jan 2025 - Oct 2025 • 9 mos

At ISON-Xperiences, I handled high volumes of customer inquiries across phone and digital channels, delivering timely and professional resolutions. I documented customer interactions, prepared operational reports, collaborated with cross-functional teams, and escalated complex issues when necessary. My commitment to excellent service, effective communication, and problem-solving contributed to improved customer satisfaction and smoother operational processes.

Human Resources & Administrative Supervisor

Indeed.com • Full-time

Sep 2022 - Dec 2024 • 2 yrs 3 mos

I managed both HR and administrative operations, overseeing recruitment, onboarding, employee scheduling, staff documentation, and performance monitoring. I prepared management reports, ensured compliance with workplace policies, and implemented administrative procedures that enhanced efficiency and service delivery. My role required strong organizational skills, leadership, and attention to detail while supporting the daily operations of the business.