y
youssef_oulhaj

Youssef O

@youssef_oulhaj

Guest Experience Manager

Morocco
French, Arabic, English
About me
I am a luxury hospitality professional with several years of experience in guest relations, team management, and VIP services. I am an expert in designing personalized customer journeys, multi-department operational optimization, e-reputation management, and SOP compliance, reporting directly to General Management.... Read more

Skills

y
youssef_oulhaj
Youssef O
Offline • 
Average response time: 1 hour

See my services

Resume Writing
I will write a professional CV and cover letter in french english or arabic
From$10 / projectMore details
Translation
I will translate your documents french english arabic professionally
From$10 / projectMore details

Work experience

Accor

Guest Experience Director

Accor • Full-time

Mar 2023 - Present • 3 yrs 4 mos

Responsible for the full guest journey, e-reputation management, and SOP compliance across departments. Manage and respond to guest reviews on Google, Booking.com, and TripAdvisor in French, English, and Arabic. Produce monthly performance reports and lead quality meetings with cross-departmental teams. Previously acted as interim Front Office Manager at Fairmont Tazi Palace Tanger, overseeing front desk operations, team management, and VIP guest relations.