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yuecam

Lorena L

@yuecam

Bilingual Customer Support Specialist Graphic Designer Email Chat Support

Colombia
English, Spanish, Portuguese
About me
Multilingual Customer Support Specialist with 14+ years experience in email & chat support for international clients. Skilled in case investigation, resolving billing issues, documentation, and following internal policies. Fluent in English and Spanish. Conversational Portuguese. Email & chat only – no phone calls. Currently expanding into graphic design: YouTube thumbnails, infographics, and social media visuals using Canva and digital illustration. Reliable professional available Monday–Friday (GMT-5, Colombia). ... Read more

Skills

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yuecam
Lorena L
Offline • 
Average response time: 1 hour

See my services

Customer Success
I will be your multilingual email and chat support specialist
From$15 / projectMore details

Portfolio

Work experience

USANA

Bilingual Customer Support & Case Resolution Specialist

USANA • Full-time

Nov 2024 - Mar 2026 • 1 yr 4 mos

● Investigated customer account cases and resolved billing discrepancies ● Reviewed service requests and applied internal procedures to resolve issues efficiently ● Maintained detailed case documentation in internal service platforms ● Communicated clearly with customers in English and Spanish to ensure issue resolution