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Yurii
@yurii_serbisky
Discord Manager, Customer Support Specialist
Ukraine
English, Ukrainian
About me
Hi, I'm Yurii! I'm a tech-savvy Support & Community Operations Specialist focused on workflow automation and security. I help teams protect and scale their digital platforms.
My Core Skills:
Customer Support: Ticket triage, email/chat support, and SLA compliance via Zendesk.
Automation: Advanced Discord setup, ticketing tools (Ticket Tool), and onboarding bots.
Security: Strict anti-raid, anti-phishing, and scam protection (Wick, Dyno).
Expertise: Web3, Fintech, and Crypto ecosystems.
Languages: Fluent English & Native Ukrainian.
Skills
Yurii
Offline •
Average response time: 1 hour
See my services
Rule Based Chatbots
I will setup automated discord server and management
Social Posts & Banners
I will setup, configure and automate professional discord bots
Work experience
Digital Support & Community Specialist
Freelancer.com • Freelance
Jan 2024 - Present • 2 yrs 6 mos
Managed inbound support channels across multiple platforms, handling high-volume ticket triage and resolving technical issues under strict SLAs. Handled customer dispute resolution and member inquiries with a strong focus on maintaining community standard adherence and user retention. Monitored support metrics and used modern CRM platforms and data analytics tools (Zendesk, Looker Studio) to optimize workflow efficiency and improve overall team performance.
