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z1dkk21

Jose Navas

@z1dkk21

Windows Support, QA and Virtual Assistance

Venezuela
Spanish, English
About me
Hi, I’m Jose, a Systems Engineering student from Venezuela providing Windows support, software configuration, QA and virtual assistance. I troubleshoot Windows/Desktop and DNS/connectivity issues, configure tools, document solutions, test web or local applications, check responsive behavior, and prepare clear reports. I also support chat/email follow-up, data entry, research and simple automations with Google Workspace, Microsoft Office, Excel, Zapier, ManyChat and Flodesk. I work methodically, communicate clearly, and verify results before delivery. Spanish native; English B1-B2.... Read more

Skills

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z1dkk21
Jose Navas
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will troubleshoot windows, android, and router issues remotely
From$15 / projectMore details

Portfolio

Work experience

Meta Ads Manager

TUSA MX

Nov 2024 - Aug 2025 • 9 mos

Developed, configured, and managed advertising campaigns in Meta Ads for Facebook and Instagram, supporting customer acquisition and results tracking. Prepared performance reports using platform metrics to support optimization decisions and operational management. Followed up on commercial priorities, messages, and results while keeping information organized for adjustments and control. Supported campaign structure, digital tools, and workflow organization to improve operational efficiency.

farmaciamaraplus

Customer Service and Operations Support

farmaciamaraplus

Sep 2022 - Dec 2022 • 3 mos

Supported customer service and daily business operations, contributing to a better service experience. Participated in monthly inventory counts, improving product-control accuracy and helping reduce errors. Provided basic IT support to the team to resolve technical issues and maintain operational continuity. Handled customer situations professionally, with a solution-focused and respectful approach.