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$
USD
I will troubleshoot windows, android, and router issues remotely
Windows Support, QA and Virtual Assistance
Hi, I’m Jose, a Systems Engineering student from Venezuela providing Windows support, software configuration, QA and virtual assistance. I troubleshoot Windows/Desktop and DNS/connectivity issues, con...
About this Gig
Having trouble with a Windows computer, Android phone, tablet, or router? Send me a short description of the problem and I will help you work through it remotely.
I can troubleshoot common software and configuration problems:
- Windows and Android issues
- Desktop, laptop, mobile, and tablet setup
- Connectivity, DNS, and basic router settings
- Software installation and configuration
- Basic performance problems
I review the symptoms, error messages, and anything you have already tried. Then I guide you through the agreed steps and check the result. Before delivery, I send a short summary of what we checked and what to do next.
Basic covers one issue on one device for up to 1 hour. Standard gives us up to 3 hours. Premium covers up to 5 hours and up to 2 related devices, plus a written action plan.
I do not perform physical hardware repairs. I can review the symptoms, explain what may be causing the problem, and suggest safe checks or next steps. Any repair or part replacement must be handled by you or a qualified technician. I do not provide data recovery or security bypasses. Support is available in English or Spanish.
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
•
Router
Operating system:
Windows
•
Android
My Portfolio
FAQ
What devices can you help with?
I can help with Windows desktops and laptops, Android phones and tablets, and routers.
What kind of problems do you handle?
I work with common software, setup, connectivity, DNS, router, and basic performance issues. Send me the details if you are unsure.
Can you guarantee a complete fix?
No. I will troubleshoot the issue carefully, test practical steps, and explain what to do next. The result depends on the cause and the condition of the device.
What do you need from me?
Please send the device type, operating system and version, a description of the problem, any error message, and what you have already tried. Do not send passwords or one-time codes.
Which package should I choose?
Basic is for one issue on one device for up to 1 hour. Standard gives us up to 3 hours. Premium covers up to 5 hours and up to 2 related devices, with a written action plan.
Do you repair physical hardware?
No. I do not perform physical hardware repairs. I can review the symptoms, explain what may be causing the problem, and suggest safe checks or next steps. Any repair or part replacement must be handled by you or a qualified technician.
