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Computer Scientist
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IT SUPPORT ASSISTANT
Safaricom PLC • Full-time
Nov 2015 - Apr 2025 • 9 yrs 5 mos
• Provided effective technical and customer support services. • Assisted in troubleshooting network and system-related issues. • Improved communication and problem-solving skills through client interactions. • Supported data management and digital operations efficiently. • Worked successfully in a fast-paced team environment while meeting deadlines. • Contributed to maintaining high standards of customer satisfaction and service delivery.