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Fiverr Pro
English
$
USD
I will provide professional customer support through chat email and calls
Fintech, Ride Hailing, Food Delivery, 6 Years,Best Performer
Customer Support Specialist with 6+ years across fintech, food delivery, ride-hailing and travel. Worked with Telus International, Mindbridge (Uber Eats — Project Pioneer, 3 promotions in 1 year), Rev...
About this Gig
Need reliable, friendly and professional customer support?
I bring 6+ years in multichannel support: live chat, email and calls with proven expertise in payment & KYC handling, refunds, billing disputes, ticketing and escalations.
Tools & skills: Zendesk, Salesforce, Genesys, Okta, FlowHCM, MS Office, CRM, SLA/KPI tracking. Soft skills: ownership, problem-solving, professionalism, mentoring.
What I can do for you:
Live chat & email support (Help Desk / Zendesk / Salesforce)
Phone call handling & callbacks
Payment & billing support (refunds, disputes) + KYC checks
Ticketing, tags/macros, and escalation management
Daily summaries and simple KPI snapshots
Hire me if you want fast, clear communication and customers who feel heard. Message me before ordering so I can suggest the best package.
FAQ
Can you work in my time zone?
Yes. I’m flexible and can match your preferred hours.
Which tools do you use?
Zendesk, Salesforce, Genesys, Okta, FlowHCM, MS Office — and I learn new tools fast.
Can you handle payments, refunds and KYC?
Yes. I follow your SOPs for billing support, disputes, refunds and KYC checks.
Will I get reports?
Standard and Premium include daily summaries; Premium adds a simple weekly KPI snapshot.
Can you mentor or coordinate with other agents?
Yes. I’ve worked as SME and team coordinator and can help create quick SOPs/cheat-sheets.
