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English
$
USD
I will create call QA dashboards and performance trend reports
Call QA Analyst and Call Monitoring Performance Expert
Hi, I am Zayn a Call QA Analyst with 4 years of experience providing call monitoring, QA evaluation, transcription, summaries, and performance reporting for BPOs, call centers, and QA platforms. I spe...
About this Gig
Need a clear and professional way to understand your call performance and QA trends? I create Call QA Dashboards and Performance Trend Reports that turn your call data into simple, visual insights.
With 4+ years of experience in call monitoring, Humanatic-style QA, and performance reporting, I design dashboards that show KPIs, agent performance, monthly trends, and key insights in an easy-to-read format.
What you'll get:
- Call QA dashboard with KPIs
- Trend charts and performance visuals
- Monthly or weekly score comparisons
- Insight summary for quick understanding
- Clean layout in Excel, Google Sheets, or Power BI
- Agent, team, or campaign-level data visualization
These dashboards help call centers, BPO teams, support teams, managers, and supervisors quickly identify strengths, weaknesses, and improvement opportunities. Whether you need a starter dashboard or a full trend analysis report, I deliver accurate, organized, and actionable results.
Send your data or call metrics and Ill turn them into a clear and professional QA dashboard that helps you make better decisions.
Ready to get started? Send your data, and I'll create an accurate and professional QA dashboard tailored to your needs.
FAQ
What do you need from me to start the order?
I only need your call data or QA metrics in any format (Excel, CSV, Google Sheets, or your template). If you don’t have a format, I’ll guide you on how to organize it.
Can you create dashboards for multiple agents or teams?
Yes, I can create dashboards for individual agents, teams, campaigns, or overall call center performance. Just specify what you need.
What tools do you use to build the dashboard?
I primarily use Excel, Google Sheets, and Power BI. You can choose your preferred tool, or I can recommend the best option for your data.
Do you provide trend analysis and insights?
Yes. All Standard and Premium packages include clear trend insights, comparisons, and performance explanations so you understand the data easily.
Can you customize the dashboard to match my format or template?
Absolutely. If you have a specific layout, KPI style, or color theme, I will customize the dashboard to match your requirements.
