Zain

System Engineer

Sana • Full-time

Aug 2025 - Apr 2026 • 8 mos

System Administration, M365, Exchange online, SharePoint Admin, Entra Admin

IT System Admin

Contractor • Full-time

Feb 2023 - Aug 2024 • 1 yr 6 mos

 Overseeing Active Directory configuration, maintenance, and optimisation, including user and group management resulting in 50 Percent less downtime.  Designing, implementing, and enforcing Group Policies for system standardisation, security enhancement, and streamlined user management.  Managing Organisational Units within Active Directory for efficient administrative task delegation and access control.  Deploying and managing Microsoft Intune for mobile device and application management.  Administering Azure services to support hybrid cloud environments and infrastructure modernisation.  Maintaining and optimising on-premises mailbox servers for reliable email communication and data protection.  Managing Microsoft licensing (E1, E3, and E5) for software optimisation and compliance.  Performing routine system administration tasks for reliability and availability.  Supporting Office 365 applications to ensure seamless operation.  Managing multi function printers and Plotters (HP, Xerox, Ricoh, and Zebra).  Serving as the single point of contact for file sharing and collaboration issues/user training.  Overseeing Active Directory, Windows Server, and client access with stringent security configurations.  Administering Windows file servers for optimised file management.  Offered technical support for mobile devices, resulting in a 40% decrease in device-related support tickets and a 25% improvement in device performance and reliability.

IT Support Engineer

CLARINS • Full-time

Apr 2019 - Dec 2022 • 3 yrs 8 mos

 Help desk support including technical consultation with staff/users.  Building, installing, configuring, analysing, and troubleshooting various hardware, software, and user-related problems of all organisational applications promptly and responsively.  Resolving day-to-day problems related to Users' PCs / Laptops / Desktops / Phones, Windows Server Machines (Hp, Net gear), File servers, Backup Servers(veritas), Internet Server (Sophos), Kaspersky Antivirus Server, Door Access Server, Phone server (PBX system), Print server, Attendance System, Switches (Hp Aruba, Cisco), Routers (Linksys, D-Link), Firewalls (Sophos, Cyberoam), VPN (Palo alto), MS Office 365 (E3 License and Exchange server, include all apps), Teams, Zoom, SharePoint, Active Directory (Users, groups, DL, Group- Policies), DHCP and other ICT Devices.  Maintains network performance by monitoring, analysing, and troubleshooting the network problems and escalating problems to vendors if applicable.  Manage, maintain, test, evaluate, and repair office Network Infrastructure.  Staff Training regarding ICT Devices and applications  For L3 support Refer major problems to vendors/technicians.  Maintain accurate inventory of all technological devices.  Provide Support 24*7 & handle Requests through the service desk system (Manage Engine, Zoho helpdesk & Jira).  Achieve 100 percent SLA every month for the past 3 years. Retail Sector:  Provide Support for Point of Sale (Citrix & Cegid), Booxi, CCTV, PDAs Scanner, Inventory Control, Reports, Fingertech, Network MFP Printers (HP, Brother, EPSON), Sound system (Bose two and 3 zones system with SPECTRE application), weezago digital solution for marketing, & other ICT Devices.