Zaina A

@zaina_kay

Global Service Operations Manager

Egypt

English

About me

I am an accomplished Operations & Service Delivery Leader with 17+ years of experience driving customer experience transformation and high-performing teams across the Middle East & Africa. I specialize in streamlining workflows, optimizing capacity, and embedding ITIL and PMP methodologies to enhance operational efficiency and ensure compliance.... Read more

Skills

Call center management
ITIL expert
Project manager
Vendor manager
Stakeholder management

Zaina A

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Business Strategy & Innovation

I will be your operations expert for projects, processes, sops and dashboards

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Zaina A