I will be your operations expert for projects, processes, sops and dashboards

Egypt

I speak English, German, French

Global Service Operations Manager

I am an accomplished Operations & Service Delivery Leader with 17+ years of experience driving customer experience transformation and high-performing teams across the Middle East & Africa. I specializ...
About this Gig

OPERATIONS, PROCESS & PROJECT MANAGEMENT CONSULTING


- 18 years of experience in global organizations across telecom, networking, aviation and healthcare technology - Certified: PMP, PRINCE2, ITIL, Six Sigma, ISO 9001, ISO 20000 



SERVICES :


- Operations assessment and root cause analysis

- Standard Operating Procedures (SOPs) and process documentation

- KPI frameworks and Excel dashboards

- Project plans, timelines and implementation roadmaps

- Quality assurance frameworks and audit scorecards - Deliverables in English, Arabic, or both 


WHAT YOU RECEIVE :


- Structured, ready-to-use documents

- Clear findings and actionable recommendations

- Consultation sessions as included in your package



BEFORE ORDERING :

- Please message me to confirm scope and the right package for your needs


Service type:

Competitive analysis

•

Performance metrics and KPIs

Business type:

Startups

•

Corporates

Industry:

Business services & consulting

•

Engineering