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zakarialafhel

ZAKARIA LAFHEL

@zakarialafhel

I will provide remote IT support and helpdesk assistance

Morocco
English, French
About me
I provide beginner-friendly IT Support and Helpdesk services, including Windows troubleshooting, software installation, email setup, printer support, and basic remote assistance. I am serious, patient, and focused on helping clients solve their technical problems.... Read more

Skills

z
zakarialafhel
ZAKARIA LAFHEL
Offline • 

See my services

Technical Support
I will provide remote IT support and helpdesk assistance
From$15 / projectMore details

Work experience

Rogers_Healy and Associates

Help Desk Analyst

Rogers Healy and Associates • Full-time

Nov 2023 - May 2026 • 2 yrs 6 mos

Provided technical support to users by troubleshooting hardware, software, network, and account-related issues. Assisted customers through phone, email, and ticketing systems. Resolved Windows, internet, email, and basic connectivity problems while ensuring clear communication and customer satisfaction. Responsibilities: Responded to IT support requests and help desk tickets Troubleshot Windows, software, email, and network issues Assisted users with account access and password reset problems Documented issues and solutions in the ticketing system Escalated complex problems to higher-level technical teams Provided professional and friendly customer support