Zaman M

Customer Support Representative

eBay • Full-time

Mar 2025 - Present • 1 yr 2 mos

Customer Support Representative – eBay Store(f2z-store) Provided high-quality customer support for eBay store operations, handling daily inquiries via chat and email. Assisted customers with order tracking, returns, refunds, product questions, and issue resolution while maintaining a professional and friendly tone. Managed high volumes of support tickets with fast response times and high customer satisfaction. Resolved disputes and claims efficiently in line with eBay policies, helping reduce negative feedback and improve seller ratings. Collaborated with team members to streamline support processes and ensure smooth communication between customers and the store. Demonstrated strong problem-solving skills, attention to detail, and the ability to handle challenging situations calmly.