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zavelian

Lilian Zamora

@zavelian

Senior UX Researcher

Mexico
English, Spanish
About me
With 7 years of experience, I'm focused on turning human complexity into strategic decisions, clear products, and real impact across LATAM. I have expertise working in digital interfaces on Customer Experience Research, EdTech, Finance and Branding.... Read more

Skills

z
zavelian
Lilian Zamora
Offline • 
Average response time: 1 hour

See my services

UX Design
I will help you validate your digital product with UX research
From$65 / projectMore details

Work experience

Rappi

Senior UX Researcher

Rappi

Jan 2023 - Present • 3 yrs 4 mos

Led end-to-end UX research projects for Product and Design teams Defined objectives and prioritized research using quantitative and qualitative data, potential risks, and business impact Conducted discovery and continuous improvement of features and user journeys Synthesized and shared insights across teams, aligning user needs with strategic business goals and product opportunities Experimented and iterated on product improvements in collaboration with UX/UI designers Cross-functional collaboration across Mexico and Colombia