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zeyad_d

Zeyad Ashraf

@zeyad_d

IT Support Specialist

Egypt
Arabic, English
About me
IT Support Specialist with 4+ years of hands-on experience supporting Windows, Microsoft 365, Azure, and endpoint environments in a multinational organization. I help businesses and individuals troubleshoot Microsoft 365, Windows, Azure/Entra ID, Intune, user accounts, permissions, and technical issues. I also have experience with Active Directory, Microsoft Defender, KQL, and endpoint security. I focus on structured troubleshooting, clear communication, and practical solutions.... Read more

Skills

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zeyad_d
Zeyad Ashraf
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will troubleshoot microsoft 365 and office 365 issues
From$15 / projectMore details
Technical Support
I will troubleshoot windows PC and IT support issues
From$15 / projectMore details

Work experience

Confidentials

IT Support Specialist

Confidentials • Full-time

Jan 2023 - Present • 3 yrs 7 mos

- Microsoft 365 support - Windows troubleshooting - Azure/Entra ID - Intune - Endpoint management - User/account management - Ticketing - Microsoft Defender - Security-team collaboration